Frequently Asked Questions

Be sure to check out our "Helpful Videos" page for additional help

What if my school is tax exempt?

- For tax exempt clients outside of TN you will see tax on your order until the final checkout screen, at which point the tax will come off the order automatically. 
for schools that are tax exempt in TN, please email us at

How do I renew my software?

- Simply visit and click the “Renew Today" button. From there, you’ll be able to begin the checkout process. You can pay with a credit card, a PO#, or request a quote. 
Note: for tax exempt clients outside of TN you will see tax on your order until the final checkout screen, at which point the tax will come off the order automatically. 

- To see if it is time to renew: visit and login. From inside the software (, click the "Setup" icon. Then scroll down and select the "Update My Customer Info" icon.  From that tab, you'll see your license renewal date

Can I pay with a PO#?

We work with schools of all levels all over the country and gladly accept PO#’s!
Simply add the items you want to your cart, begin the checkout process and you’ll be able to select a quote, pay with a PO#, or credit card. 

What if the player card does not fit in the player wristband I have ordered?

- If the player card does not fit into the wristband you have ordered, the quick and easy solution is to click back to the software - at the end of your signs set-up or in your advanced settings a window shows up that asks how many coaches sheets and player cards you would like, there is an option to select your wristband style as well, be sure to select the proper style so that your player card will properly fit in the band once printed.

What are the dimensions of the wristbands?

Here is a list of available wristband styles, sizes and options.
Small Wristband:
Wristband Length - 4 1/2" long  |  Window Size - 2 1/4" tall x 3 1/2" long
These bands are most popular with softball teams and the 150 cell player card grid option

Large Wristband:
Wristband Length - 7" long  |  Window Size - 3" tall x 5" long
These bands are most popular with high school and college baseball teams and the 150, 180, or 216 cell player card grid options

How do I change the number of signs on my player card from 216 to 180 or 150 for the smaller bands?

On the home screen, click "settings"
Click - "Update My Print Settings"
Select either 216, 180, or 150 on the second line
Click "Finish Step" to save your settings for future use

How do I relay the numbers to my players or coaches?

There are various ways to relay the numbers to your players.  Since it does not matter if the other team sees, or hears your numbers, you can either use your hand to flash each individual number to your team or you can verbally communicate the numbers to your players. It is HIGHLY recommended that you simply use your hand to relay your signs for various reasons.

See the last video on our "Helpful Videos" page for a demo 

I ordered the wrong size, or style wristbands - can I make an exchange?

Yes, we will gladly accept exchanges for wristbands that are unworn, and still in their original packaging.
To make an exchange, please email us to let us know you plan to send back your exchange and to confirm we have the new style you'd like in stock.
Please send your wristbands back to: 
Own The Zone Sports - Exchange
753 Glen Oaks Dr
Franklin, TN 37067
Please include a note inside the package that lets us know what you'd like in exchange - as soon as we've received the exchange we'll send out the replacement wristbands.

How do my players and I read the player card?

Read the first two numbers horizontally. The third number is read vertically.  As an example, if you are looking at a player card, and the number you wish to relay from the coach’s sheet is 034, to read the player card, the player would first find “03” which in the top left hand portion of the card, once finding “03”, the player would then go down vertically to row “4” (note row 4 is the fifth slot down due to the zero row).  The two character code would tell the player what play to execute.  Visit our "Helpful Videos" page for a demo of Coach's Sheet and Player Cards


Is it possible to pay for the software using a PO #?

Yes, PO #'s will be accepted for orders from high schools and colleges/universities. For more timely shipping, it is recommended you pay with a credit card online.
Simply begin by visiting our shop/store page and begin adding the items you would like to purchase to your cart. Once you have selected what you would like to order and have added it to your cart you will be prompted to fill out your contact and shipping information.  Lastly, you will be asked "how you would like to pay", you can select to pay with a credit card, a PO# number, or request a quote.  If you select to use a PO# you will be emailed a recap of your order along with a W-9 Form which is sometimes needed by bookkeeping to process the order and the PO# on your end. Once we receive an order with a PO# included, we ship the order the same or next day!

Can I place an order by phone?

Yes, to order via phone please call 972-514-OTZS. Note: orders placed online with a credit card or PO# are processed fastest.

If I want to use the program offensively and defensively do my players need to wear two wristbands?

No. If you choose to use both the offensive and defensive portions like many do, simply laminate your player cards back to back so it is easy for the players to flip their cards over each half inning.

What are the system requirements for the software?

A simple internet connection and the ability to print your coach's and player cards.

Return Policy

Returns must be made within 30 days of receipt of your order. Wristbands must be in original packaging and be unused. A full refund for all returned items, minus original shipping will be made.

Wristband Guarantee Policy 

We know our wristbands are not the least expensive on the market, there is a reason, they are the best!  We stand by our products and offer a 100% full season guarantee on our wristbands.  If you have any quality issues with our wristbands, simply email us and we will help you through the exchange process.

How Do I Know What Wristband Size to Buy?

Use this helpful guide

OTZS Wristband Sizing Guide & Care Instructions

Where can I wear my wristbands?

Wristbands are approved, and guaranteed for use on player forearm, belt, and glove sweatband. We also often see some players putting the bands in their back pocket

Can I Wash My Wristbands?

Yes, we recommend washing your wristbands in cold water (machine wash ok) and air drying them.  If you chose to machine dry them, be sure to use the lowest heat setting in order to not melt the plastic

Sample Offensive Coach's Sheet and Corresponding Player Card

  1. Pick any number from the coach's sheet.
  2. On the player card, read the first TWO numbers horizontally (across the top)
  3. Read the third number vertically
  4. Example: Coach's sheet number for Nothing (NO) = "215"
    • Across the top - find the number "21"
    • Then, go down to row "5"
    • You should see NO = Northing / Dummy Sign

Pick-Proof Wristband Signs - Sample Coach's Sheet and Corresponding Player Card. Own The Zone Sports.